Our very own 'Gateshead Angels'

Posted on Thu, 04/08/2016

 

Our staff are celebrating after being named ‘Gateshead Angels’ by patients and members of the public who they’ve helped during their visits to the hopsital or out in the community.

Throughout the summer there was an amazing response from the public to our Gateshead Angels campaign, where we asked people to use social media to nominate QE Gateshead staff who had gone the extra mile to help them. Hundreds of people took to Facebook and Twitter to share their nominations and explain how hospital staff had helped out in their time of need.

It was all part of our annual employee awards programme which aims to recognise the huge contribution that our NHS staff make to life in the local community. This is the second year that a category has been opened up to the public on social media so that patients and families could have the chance to tell their stories and say thank you to the people who had helped them the most.

More than 62,000 people read the stories online and the social media posts attracted more than 1,626 comments, likes, shares and reactions. This translated into 487 nominations and after reading all the comments a shortlist of the very best was sent over to the Star Awards judging panel who will pick an overall winner later this year.

Trust Chairman Julia Hickey said: “Our social networks are now very popular and we wanted to help identify some of the people across the Trust who make it such a special place for patients to receive their treatment. We know that staff right across the organisation are providing an excellent service to the public and this is highlighted to the board through things like the CQC rating and the reports we receive every month. But to be specifically identified by patients for praise, in such a public way, is something very special.”

The nominations included staff from right across the Trust from doctors, nurses and midwives to cleaners, volunteers and porters.  

Ross Wigham, head of communications and marketing said “We wanted to help bring a public voice to our staff recognition scheme and harness the power of our social networks to tell positive, shared stories about the QE. We know that our staff can often make the key difference to your NHS experience and we want to reward some of our very own Gateshead Angels as part of our annual staff awards.

“It’s been very humbling to read some of the stories about our staff and I really hope that it’s helped some of the hidden heroes of the NHS across our wards and buildings get the public thank you they deserve. It’s given us great pride to recognise some of our brightest and best so thank you for sharing your stories about how someone working for QE Gateshead has helped you.”

Congratulation to our Gateshead Angels: Ian Mckinle, Nicola Durkin, Lisa Heslop, Paula Whitehead, Lisa Fairweather, Dr Jamie Barbour, Mel Stevenson, Jackie Taylor, Dr Anne Dale, Kerry stefanavoa, Dr Ben-Hamed, Lisa Robson, Caroline Buchanan, Karen Fraser, Ruth Ting, Joe Brennan, Christine Penrice, Dawid Turski, Leigh McCabe, Shanice Swindon, Lorri Mccluskey, Pauline Connelly, Michael Gorman, Laura Edgar, Denise Lowden, Amie Brooks, Lesley Heelbeck, Louisa Wardaugh, Nicola Reeve, Laura Holliday, Lisa Richardson, Sonia Elliot, Angela Hardy, Steve Perrin, Sheila Ward, Christine Bestford, Mr Davalia, Sheila Farnell, Ian McKinley, Nicola Gittins, Mary Jean Caspillo, Sam Stansfield, Jamie Buchanan, Lisa Anderson, Collen Brown, Wendy Oliver, Chris Jenkins, Jackie Myhill, Daniele Alderson, Pauline Simpson, Dr Hamilton, Wendy Hirst, Lesley Green, Dr Helen May.

 

Your stories

Here are some of the quotes about our staff taken from the Facebook page:

“Firstly, thank you, what a great idea to have a means to vote for 'Your Gateshead Angel'. The QE has many to choose from,  I must say, so a difficult choice to make.”

“To say you are looking forward to attending a hospital ward for treatment is a statement many would not understand or fully appreciate unless they spend it with this person. My life has been made all the richer for having him as part of my care team.”

“I want to nominate this incredible woman who went above and beyond her job duties and responsibilities, to help a woman she had just met through my struggles and ultimately helping me recover from my relapse. I think she deserves to be a QE Angel, she absolutely was to me.”

“This amazing lovely doctor listened to us and took the time to explore what others wouldn't.”

“All the staff on the ward were wonderful and helpful as my Dad was seriously ill. However Shanice went above and beyond her duties and would sit and talk to him when we went home.”

 “From the tea ladies right up to the doctors, each and every person I encountered was friendly, caring and good at their jobs. If it was me making the decision I would give them all an award.”

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