We’re still here to help, say Gateshead NHS staff

Posted on Fri, 17/04/2020

Neil Halford, deputy medical director

NHS staff in Gateshead are reminding people that they’re here to help with other health conditions – despite the fact that everyone is working hard to meet the challenges of the COVID-19 pandemic.

If you or a member of your family, especially children, are feeling unwell, you should seek help. We can still treat serious symptoms, for example chest pains, severe headaches, pain after a fall or an accident at home.

Similarly, expectant mothers should continue to access maternity care as normal, especially if they have any concerns about reduced movement of their baby or other symptoms. 

Neil Halford, Deputy Medical Director at Gateshead Health NHS Foundation Trust, said: "Despite the ongoing challenges the local NHS is still here for you and we’ve continued to provide maternity services, vital cancer treatments and all the emergency services you would expect.

"So if you are seriously ill, please use the emergency department or call 999. Don’t put it off because you’re worried about the coronavirus or putting extra strain on the hospital. People should not ignore symptoms and hope they will go away. The quicker people seek help the better their outcome is likely to be. You will not be wasting our time."


Emergency care

Our Emergency Care Centre (ECC) is still open, 24 hours a day, seven days a week at Queen Elizabeth Hospital, Gateshead.  The Centre has been split into physically separate areas to allow all patients needing our care, irrespective of their COVID-19 status, to be seen.

Our specialist children's emergency department, which is part of the ECC at the Queen Elizabeth Hospital, is also open 24 hours a day, seven days a week.

Call 999 in a medical emergency if you or your family require urgent help.



Our maternity department is still open and we encourage women to contact their midwife or Pregnancy Assessment Unit (PAU) if they have any concerns. The number for PAU is 0191 445 2764.


Ongoing treatment

If you are a patient with a long-term condition and are receiving ongoing treatment, please do keep in touch with your clinical team.

Please see our website where more information is available, including the best way to contact us, which may include by email or telephone.


For further advice on how to best use the NHS, visit: https://www.nhs.uk/

Call us on 0191 482 0000

In emergencies dial 999 / Non-emergencies dial 111

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