We’re making our Urgent Treatment Centres safer

Posted on Tue, 14/07/2020

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We are changing how our Urgent Treatment Centres work (formerly known as walk-in centres) from 31 July 2020, to make them safer for our patients and staff during the COVID pandemic.

We will move to an appointment-based system at the Urgent Treatment Centre (walk-in centre) at the Queen Elizabeth Hospital.

Blaydon Urgent Treatment Centre is closed until further notice.

We will continue to treat patients who walk in with minor injuries, however, we’re encouraging patients with minor illnesses to seek advice from their own GP in the first instance.

If the GP surgery is closed or you are unable to contact your GP and you need urgent help and cannot wait until your GP surgery reopens please call 111 or visit www.111.nhs.uk.

We are making these changes because we have very limited space in our waiting room. We need to comply with social distancing requirements and to keep our patients and staff safe at all times.

What happens if you arrive with a minor injury:

  • You arrive at the urgent treatment centre and you will be asked to register with our receptionist

  • You will be assessed by a nurse who will provide any necessary first aid

  • You will then be given the next available appointment at our Urgent Treatment Centre. In the majority of cases this will be on the same day

  • You must then leave the building – In most cases, you will then be asked to leave the building  and not to return until it is time for your appointment

  • When you return for your appointment, tell the receptionist so we know you have arrived

What happens if you arrive with a minor illness:

  • You arrive at the urgent treatment centre and will be asked to register at reception.  You will be provided with a face mask

  • You will be assessed by a nurse who will determine the best way to manage your condition. You may be advised to contact your own GP at this point.

  • If the nurse decides that you need a more detailed assessment, you will be given an appointment for a GP telephone call-back. This will be the same day.

  • You must then leave the building – no one is allowed to sit in the waiting room.

  • During the telephone call-back, the GP will assess how best to manage your condition. If you require an urgent face-to-face assessment, you will be given an appointment at the Urgent Treatment Centre. 

  • Only a minority of patients will require an urgent face to face assessment. The majority of minor illness conditions can be managed with telephone advice or the issue of a prescription.

If you need any further details or would like to speak to someone about the changes, please contact our PALS department on 0800 953 0667 or email ghnt.pals.service@nhs.net 

Call us on 0191 482 0000

In emergencies dial 999 / Non-emergencies dial 111

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