“My experience was flawless” – former covid patient thanks QE staff

Posted on Mon, 04/10/2021

A former covid patient who was nursed back to health at the Queen Elizabeth Hospital in Gateshead has thanked staff for their "flawless" care.

Cheryl Gascoigne, who works at Newcastle upon Tyne Hospitals, was admitted to the QE in September – and was cared for by the team on ward 1.

Cheryl explains: "One of the scariest things is that I don’t know where I caught covid – but I know it was during a fortnight’s annual leave from work.

"I was terrified when I was taken to hospital – but even in my moments of horror, people went above and beyond to make me feel comfortable. My paramedic James put on the music I like, Nirvana and Red Hot Chili Peppers, to make me more comfortable. And through A&E I was treated like a VIP, I’ll never forget it.

"My experience was utterly flawless. Ward 1 staff were amazing. I went there during the night but every single member of staff introduced themselves to me, which has massive value.

"I felt like an individual, not just a patient, and that people genuinely cared for me. They were so professional and fastidious with their hygiene and PPE.

“Even the food was smashing – the catering was always fabulous and I looked forward to mealtimes!

Thank you from the bottom of my heart – you all have my sincere gratitude."

Cheryl was also interviewed on BBC Radio Newcastle last week – urging the public to wear masks and get the vaccine. Listen to it now.

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