Contact Us

Switchboard: 0191 482 0000

Medical problems cannot be assessed via this number. No medical advice can be given through our switchboard.


If you require non-urgent medical advice please contact your GP, your local NHS walk-in or urgent care centre, call NHS 111 or visit the NHS website for health and lifestyle advice.

For enquiries about hospital appointments please contact the department directly. The number will be on your appointment letter/card.


Compliments, complaints and suggestions

Compliments, complaints and suggestions can be addressed to the Patient Advice and Liaison Services (PALS) or the complaints team.

Freephone: 0800 953 0667


Contact the complaints team

Download the PALS information leaflet 


Media enquiries

During office hours (Monday to Friday 9.00am – 5.00pm) all media enquiries should be directed to the Communications Team on 0191 445 6221 or email



Health records
You can find information and guidance on how to obtain a copy of your own health records under the Data Protection Act.

Freedom of Information

For more information visit our FOI page.

Call us on 0191 482 0000

In emergencies dial 999 / Non-emergencies dial 111

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