Give and Go service

Posted on Fri, 07/01/2022

Main entrance of QE hospital Gateshead

Launching from Monday (10 January), the Give and Go service will be operating at the main entrance of the Queen Elizabeth Hospital,  allowing friends/family to deliver essential belongings to patients while they are in our hospital.

The service will be operating between Monday to Friday, 12pm to 4pm.

We are also able to collect laundry if visitors let us know in advance – see below for more information

Please only bring one small bag per patient that is sealed (e.g. a small rucksack or carrier bag sealed with sellotape or masking tape) and marked with the patient’s name, ward details and date of birth.

We ask that only one person attends the hospital to hand in belongings.

Any questions, please contact the PALS team on freephone 0800 953 0667 or email 


What can you drop off?

We will accept personal and comfort items. 

You will be able to drop off essential items to our Response Volunteers who will deliver these to the ward for your loved ones. Please make sure you observe social distancing when using this service.

Many people want to bring food to their relative in hospital and we understand why this is important. Please only send small items of food that do not need to go in the fridge, or do not need to be reheated.


Items allowed

  • Toiletries (washbag)

  • Mobile phones, chargers, Kindle/iPad/e-readers

  • Clothing/footwear

  • Hearing aid/glasses/dentures (they must be in a protective container)

  • Snacks in original sealed package

  • Books, magazines


Items not allowed

  • Food that requires refrigeration or reheating

  • Smoking/tobacco materials

  • Medication/drugs/alcohol

  • Money, bank cards

  • Jewellery

  • Flowers

  • Take away food

  • Balloons

  • Fans/Kettles


Collection of laundry is available

If you would like to collect your loved one's laundry, please call the ward in advance of your visit to arrange and we will collect it from the ward entrance when you arrive.

Do not attend the trust if you have any covid like symptoms.

Call us on 0191 482 0000

In emergencies dial 999 / Non-emergencies dial 111

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