A-Z of services
A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

How to complain

If you have a complaint, please contact one of the below:

  • Wherever possible talk to someone close to the cause of your immediate concern as they may be able to resolve the matter straight away.
  • The Patient Advice and Liaison Service (Patient Advice and Liaison Service (PALS)) is a confidential service offering “On the Spot” help and advice for patients, relatives, carers and staff who may be able to help resolve any concerns quickly and provide information. Pals can be contacted on freephone telephone number 0800 9530667 or extension 01914456129 or Email:  ghnt.pals.service@nhs.net
  • Complaints manager - formal complaints can be made verbally, electronically or in writing Telephone: 0191 445 6047 Email: gan-tr.ghnt-complaints@nhs.net
  • Or in writing to our Chief Executive, Mrs Yvonne Ormston MBE, Gateshead Health NHS Foundation Trust, Trust Headquarters, Queen Elizabeth Hospital, Sheriff Hill, Gateshead, NE9 6SX

Additional support

Independent Advocacy: independent advocacy should you require it to support you through the process can also be provided by the independent Complaints Advocacy Service (ICAS) Aidan House, Sunderland Road Gateshead NE8 3HU FREE PHONE 0808 802 3000

Call us on 0191 482 0000

In emergencies dial 999 / Non-emergencies dial 111

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