My appointment

If you have a query about your appointment, the booking team are available Monday - Friday 8.00am - 8.00pm and can be contacted on 0191 445 2718 

 

Where do I go for my appointment?

You will receive a confirmation letter with details of which entrance and department you need to attend.  If you arrive by ambulance you will be taken to the appropriate department.  Please report to the receptionist ten minutes before your appointment time (unless otherwise instructed). The receptionist will check your personal details and may ask you for further information if this is your first appointment.  

How long will my appointment take? 

Every effort is made to see patients at their appointment time but unfortunately this is not always possible.  You may need to have blood tests, x-rays or a procedure which will increase the length of time you are at the hospital therefore it is recommended you allow up to half a day for your appointment. If you are worried about the length of time you have waited please mention this to a member of staff in clinic. Find out more about waiting times at Gateshead.

What if I need mobility support?

Wheelchairs are available for patients and visitors to use and they are situated in the main outpatient entrances. Please speak to a member of staff if there aren’t any available. If you have any special requirements/disabilities of learning difficulties please contact the telephone number on your appointment letter. Reasonable adjustments will be made to meet your needs. 

What if I need an interpreter? 

Should you require this service please contact your GP who will make us aware of your requirements. Alternatively contact us directly on the number on your appointment letter.  

Unable to make your appointment? 

Missing your appointment and not telling us in good time could put your own health at risk and make others wait longer. At QE Gateshead, missed NHS appointments cost the hospital approximately £4 million a year. If you cannot attend, please let us know by ringing the telephone number on your letter or the number given to you. We can give your appointment to another patient and we can rearrange yours.  If you no longer require your appointment you will be removed from the waiting list and your GP will be informed. If you cancel your appointment on more than two occasions you may be referred back to your GP.

Reminder service/Confirmation service 

In order to improve services to patients and minimise waiting times we have introduced a reminder/confirmation service. You will be contacted seven days before your appointment and you will be asked to confirm you are still able to attend your appointment.  If you are over 70 years of age you will be contacted by someone on the telephone and if you are under 70 years old you will receive an automated call.   In either situation you will be given the option to re-arrange if your appointment is not convenient. 
If you feel you don’t need this service you can opt out by contacting the number on your appointment letter 0191 445 2718 (8am - 8pm Mon -Friday) 

What happens if I don’t attend my appointment?

If you have been offered choice at the time of booking your appointment you will not be offered another appointment and you will be removed from the waiting list.  You will be sent a letter and your GP will be informed.  This excludes children or patients who have been referred for a fast track appointment. 

If you do not attend a follow up appointment you may be offered another appointment at the consultant’s discretion.  In the event your consultant does not want to reappoint a letter will be sent to you and your GP. 

What happens if we cancel your appointment? 

We try to keep every appointment we make, but medical emergencies and unforeseen circumstances mean that we sometimes have to cancel appointments. If this happens, we are sorry for any inconvenience caused and will arrange a new date for you as soon as possible.   

Follow up appointments 

If you need to come back for follow up care, your future appointment will be made before you leave the department wherever possible.   

New patient waiting for an appointment? 

Your GP may have written to us to make you an appointment or you may have already made your appointment through the NHS e-Referral system.  If you are waiting for an appointment we will contact you as soon as possible by telephone or invite you to contact the department you have been referred to.   If you feel your condition is getting worse while you are waiting for your appointment please see your GP.  

Call us on 0191 482 0000

In emergencies dial 999 / Non-emergencies dial 111

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