New Mums Praise Maternity Care in Gateshead

Posted on Tue, 29/01/2019

Maternity care in Gateshead has been praised by new mums in a report published by the Care Quality Commission (CQC). 

The NHS Maternity Survey takes place every year and gives women the chance to provide medical staff with vital insights into how to improve the services they offer. 

The busy maternity unit at the QE Gateshead sees around 1,800 births each year while the community midwifery teams provide care for more than 2,350 women.

The unit has already been rated among the very best in the country by the CQC, with inspectors awarding services an ‘outstanding’ rating - the highest possible mark.

Now the dedicated team are delighted to receive positive feedback from women and their families too. 

Postive feedback included:

100% said they felt midwives listened

99% said they were treated with respect and dignity

99% had enough time to ask questions during check ups

98% had confidence and trust in staff

Staff were particularly pleased to hear feedback that mums felt they could see the midwife as much as they wanted with 86% of mums finding this to be the case - compared with 72% natioanlly.

Other positives included the high numbers who had skin-to-skin contact with their baby shortly after birth, felt they were given appropriate advice and support at the start of labour, were able to move around and choose own their own position, felt the length of stay in hospital was about right and were discharged without delay.

Mums also reported that they thought midwives were aware of their medical history and received support or advice about feeding their baby during evenings, nights or weekends.

The unit is constantly working with women and their families to ensure it is providing the care that they want and need.

Recent initiatives taking place include a new digital app that allows pregnant women real-time access to their maternity records using their smartphone, PC or tablet.

Improvements have been made to facilities for partners who wish to stay on the ward, including greater use of side rooms and reclining chairs.

Designated midwives have also been appointed to lead on issues ranging from digital developments to continuity of care and mental health.

Jane Anderson, modern matron, Maternity & Neonatal Services, Gateshead Health NHS Foundation Trust, said: “Key to quality improvement is partnership working with our women and their families. The more information that we can receive, the better informed we can be in order to improve our services. 

 “This survey and our other ongoing patient experience initiatives play a vital role in helping us to gain a clear understanding of what the reality is like for our service users.

“We are really pleased that the changes we have made have led to a significant improvement in our overall positive score and we have lots more exciting plans for 2019 to ensure that this continues.”

 

To find out more about QE Maternityclick here

 

 

 

 

 

 

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