Gateshead wins two national awards

Posted on Wed, 19/06/2019

QE Gateshead has won another two national awards as part of the Top Hospitals programme.

The awards celebrate excellence throughout the UK and are given to healthcare organisations for their achievements in quality and improvement. Gateshead is the CHKS Top Hospitals programme national patient experience award winner for 2019 and was also named as one of the Top 40 hospitals in the country.

The patient experience award is a national award that recognises what patients think of their experience when they visit a hospital. It is based on a range of patient experience indicators including inpatient surveys, the most recent surveys from A&E, outpatient or maternity, and Friends and Family Test scores.

CHKS, part of Capita Healthcare Decisions, has used over 28 years of experience in the analysis of hospital data to decide the indicators on which each of the Top Hospitals programme awards are judged. The data is regularly submitted by hospitals to NHS Digital to help track performance.

Yvonne Ormston MBE, chief executive of Gateshead Health said: “This is the second year running that we have been given this accolade so it’s a fantastic achievement for Gateshead.  This is some wonderful recognition for the hospital but more importantly for all the staff working here who I know strive so hard to provide the best NHS care for local people. All NHS services have been under increasing pressure over the past few years so it’s really pleasing to see our staff being singled out for praise on a national level.

“This award is largely based on what the public and patients say about us in surveys and feedback so this makes it all the more heartening for the hard working staff right across the organisation who make this such a special place.”

Moyra Amess, Director, Benchmarking, Assurance & Accreditation, Capita Healthcare Decisions, said: “Gateshead Health NHS Foundation Trust should take pride in having won on the basis of our analysis of patient experience indicators.”

Gateshead also won a CHKS Top Hospitals award in 2018.

To find out more about the awards click here

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