Patients praise Gateshead care

Posted on Fri, 21/06/2019

Patients at the Queen Elizabeth Hospital in Gateshead have praised the care they received in a high-profile feedback survey.

The research carried out by the Care Quality Commission (CQC) found that patients overall rated their experience at the hospital as 8.4 out of 10. The new figures also showed that Gateshead scored higher than average in two key areas: 

  • Emergency/A&E care
  • The hospital and ward

More than 500 Gateshead patients responded to the survey where they were asked to rate various NHS services with a score out of ten.

QE Gateshead was rated as 9.1/10 for its waiting lists and planned admissions answered by people referred to the hospital. Gateshead was judged to be either better or the same as other NHS trusts in every single category and had no areas where it was thought to be worse.

Yvonne Ormston MBE, chief executive at QE Gateshead said: “We’re really pleased with these ratings from patients who’ve spent time with us at the QE. It’s fantastic to receive such high scores from our patients and I know just how much this will mean to our hard working teams on the frontline.

“We’ll be looking closely at these findings over the coming months to see what further things we can learn so that we can focus on delivering an even better experience for patients.”

Patients seemed particularly impressed with Gateshead when they were asked about their levels of privacy during examinations, the transition between different services, sleeping areas and cleanliness.

The inpatient survey looked at the experiences of 76,668 people from across the country who were discharged from an NHS acute hospital in July 2018.

To see more information about the survey click here

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