Patients rate QE hospital top for cancer experience

Posted on Fri, 28/09/2012

PATIENTS at the Queen Elizabeth Hospital in Gateshead have rated their experience of cancer services amongst the best in the country in a recent survey.

The 2011/12 National Cancer Patient Experience Survey questioned patients from all 160 acute hospital NHS Trusts across the country that provide cancer services, and Gateshead Health NHS Foundation Trust came fifth overall.

Carolyn Harper, Head of Cancer Services for Gateshead Health NHS Foundation Trust, said: “We’re delighted that our cancer patients have rated our services so highly, it’s high on our agenda that they feel well informed and able to make choices themselves where appropriate. The clinical teams at this trust aim to deliver the best possible care that is supportive to both the needs of the patients and their families, during what can be a stressful time.

The survey asked cancer patients varying questions relating to care including, ‘finding out what was wrong’ ‘deciding the best treatment’ and ‘support for patients’.

Gateshead Health Chief Executive Ian Renwick said: “This is a most welcome recognition for cancer services in Gateshead. It is a fitting testament to staff right across the organisation for the efforts they make to provide high quality, compassionate care to our patients and particularly so in this sensitive area. I’d also like to thank those patients that took part in the survey for recognising our staff and services in this way.”

Secretary of State for Health, Andrew Lansley said: “We want an NHS which puts patients at the heart of everything, with a focus on the care given and results which matter most to people. This survey shows we are heading in the right direction.

ENDS

Notes to Editor:

• The survey included all adult patients (aged 16 and over) who were discharged between 1st September 2011 and 30th November 2011. Nationally there were 71,793 respondents, with 403 coming from Gateshead which represents a higher than national average 70% return rate (the average national return rate was 68%)

• The National Cancer Patient Experience Survey was undertaken by Quality Health, which specialises in measuring patients’ experiences of hospital, primary care and mental health services, using this information to improve the quality of health care and the responsiveness of health services to patients and service users’ needs. Quality Health works with all acute hospitals in England, all independent providers of hospital care, and all Health Boards in Scotland using rigorous survey methods to evaluate the quality of services to patients, the outcomes of operative procedures and health gain, and establish the views of NHS staff. Quality Health also works for healthcare system providers in Wales and Northern Ireland. Quality Health is an approved contractor for the Care Quality Commission survey programmes of patients and staff in the NHS and also undertakes data collection and survey systems for the National Patient Reported Outcomes programme on behalf of the Department of Health. Quality Health has headquarters in North Derbyshire. Further information on the National Cancer Patient Experience Survey programme and the 2011-12 survey can be obtained at www.quality-health.co.uk

For further information please contact:

Kerri James

Communications Officer | Gateshead Health NHS Foundation Trust
T: 0191 445 3561 | M: 079 444 91856 | E: kerri.james@ghnt.nhs.uk

 

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