Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service is a confidential service offering ‘On the Spot’ help and advice for patients, relatives, carers and staff. We listen to any complaints, compliments, queries or concerns.

Contact PALS

Tel: 0191 445 6129

Freephone: 0800 953 0667


Post: PALS Manager, Gateshead Health NHS Foundation Trust, Queen Elizabeth Hospital, Sheriff Hill, Gateshead, NE9 6SX

PALS is located in the orange zone of the hospital. Download a map of the QE hospital.

Our opening hours are Monday-Friday, 9am - 5pm with an answering machine available outside of these times.

Download the PALS information leaflet


The main aims of the service are to:

  • Advise and support patients, their families and carers

  • Provide information on NHS services to help you make choices 

  • Listen to your questions, suggestions, concerns and compliments

  • Help sort out problems quickly on your behalf

  • Guide you through the different services available in the NHS

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