Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service is a confidential service offering ‘On the Spot’ help and advice for patients, relatives, carers and staff. We listen to any complaints, compliments, queries or concerns.
Contact PALS
Tel: 0191 445 6129
Freephone: 0800 953 0667
Email: ghnt.pals.service@nhs.net
Post: PALS Manager, Gateshead Health NHS Foundation Trust, Queen Elizabeth Hospital, Sheriff Hill, Gateshead, NE9 6SX
PALS is located in the orange zone of the hospital. Download a map of the QE hospital.
Our opening hours are Monday-Friday, 9am - 5pm with an answering machine available outside of these times.
Download the PALS information leaflet
The main aims of the PALS service are to:
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Advise and support patients, their families and carers
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Provide information on NHS services to help you make choices
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Listen to your questions, suggestions, concerns and compliments
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Help sort out problems quickly on your behalf
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Guide you through the different services available in the NHS