Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service is a confidential service offering ‘On the Spot’ help and advice for patients, relatives, carers and staff. We listen to any complaints, compliments, queries or concerns.

Contact PALS

Tel: 0191 445 6129

Freephone: 0800 953 0667

Email: ghnt.pals.service@nhs.net 

Post: PALS Manager, Gateshead Health NHS Foundation Trust, Queen Elizabeth Hospital, Sheriff Hill, Gateshead, NE9 6SX

PALS is located in the orange zone of the hospital. Download a map of the QE hospital.

Our opening hours are Monday-Friday, 9am - 5pm with an answering machine available outside of these times.

Download the PALS information leaflet

Contact our complaints team

The main aims of the PALS service are to:

• Advise and support patients, their families and carers

• Provide information on NHS services to help you make choices 

• Listen to your questions, suggestions, concerns and compliments

• Help sort out problems quickly on your behalf

• Guide you through the different services available in the NHS