Patient experience - in pictures

Posted on Wed, 10/09/2014

Here at the QE we have many ways of measuring what it's like to be a patient in our hospital, so we've designed a new 'infographic' to show just how we stack up.

We look at lots of different factors and feedback to build up a picture of patient experience at the hospital and this is something that we're constantly monitoring to look for ways of improving.

Our new infographic is a really visual way of understanding what some of the measures mean for the hospital and the care that patients will recieve when they visit the QE.

We use a host of formal measures like the NHS friends and family test as well as more informal feedback that people tell us about during their stay.

You can find out more about patient experience at the QE and see our new infographic here: www.qegateshead.nhs.uk/patientexperience 

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