Complaints

The complaints system works to resolve patients' problems and help the Trust learn from patients' experiences to improve services.

If you would like to make a complaint, please contact one of the below:

  • Wherever possible talk to someone close to the cause of your immediate concern as they may be able to resolve the matter straight away.
  • The Patient Advice and Liaison Service (PALS) is a confidential service offering “On the Spot” help and advice for patients, relatives, carers and staff who may be able to help resolve any concerns quickly and provide information. Pals can be contacted on freephone telephone number 0800 9530667 or extension 01914456129 or Email:  ghnt.pals.service@nhs.net
  • Complaints manager – formal complaints can be made verbally, electronically or inwriting Telephone: 0191 445 6047 Email: gan-tr.ghnt-complaints@nhs.net
  • Or in writing to our Chief Executive, Mrs Yvonne Ormston MBE, Gateshead Health NHS Foundation Trust, Trust Headquarters, Queen Elizabeth Hospital, Sheriff Hill, Gateshead, NE9 6SX

Service opening hours

Monday – Friday

Additional support

If you need any support making your complaint and live in Gateshead you can contact your local Independent Complaints Advocacy (ICA) office on 0191 478 6472. 

For those who live in other areas, you can contact your local Independent Complaints Advocacy (ICA) office on FREE PHONE 0808 802 3000