complaints

Keeping you safe

Each day more than a million people are treated safely in the NHS. However, occasionally, something goes wrong and a patient is harmed.

At QE Gateshead we do as much as possible to keep you safe while you are in our care.

Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service is a confidential service offering ‘On the Spot’ help and advice for patients, relatives, carers and staff. We listen to any complaints, compliments, queries or concerns.

Compliments

Our staff always appreciate hearing from patients that have had good experiences in our care. Your opinions will help us to continually review and improve the services we provide.

Tell us what you think

At QE Gateshead, we work hard to deliver a quality and excellent service. We value the opinions of patients and visitors so that we can continually make improvements to our services.

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