Pre-booking appointments when visiting patients

Posted on Fri, 26/03/2021

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Please continue to pre-book appointments for when visiting.

We continue to operate in a covid-secure way as we work hard to protect our patients, staff and the Gateshead community from coronavirus (COVID-19).

From 16 July 2021, pre-booking will operate as:

  • One designated person (who is COVID-19 symptom free) will be identified by the patient to visit them in hospital for a maximum of 1 hour.

  • An appointment system will be in operation to make sure we can accommodate a set number of visitors within the clinical areas, while observing social distancing rules. The visitor must ring the ward to book an appointment by arrangement with the nurse in charge.

  • Please do not come to any of our hospitals if you do not have a pre-arranged visiting appointment as you will not be able to visit.

  • Visitors will be expected to wear a face covering at all times and observe hand hygiene guidance and social distancing rules.

  • Visitors will be asked to provide their contact details as part of the track and trace system.

  • If you are experiencing COVID-19 symptoms, have been in contact with someone who has COVID-19 symptoms or you are self-isolating, please do not come to the hospital.

Joane Baxter, chief operating officer and interim chief nurse, said: “Our staff are working hard to support people to see their loved ones in person again. But it’s important to remember that we have to manage these visits very carefully. Visiting will look very different from what we were used to before the pandemic.

“It is important for everyone coming onto our site from next week to be aware that they must follow the hands, face, space rules at all times. And there will be restrictions on where they can go on the hospital site, for example we are unable to offer visitor access to our cafes and dining rooms at the moment.

“We want to thank everyone for their patience and cooperation at this time.”

Please note that visiting remains in place for adults who require support in special circumstances by an established carer who is a household member or a member of their support bubble.

Read the full guidance on visiting in our leaflet 

There are still lots of ways to keep in touch with people staying in hospital, including electronic ‘virtual visiting’, bedside telephone calls, or by sending messages to loved ones through our patient engagement team.

Find out about all the schemes we have in place to contact our patients

If you have any questions about visiting, please contact the ward or department directly.

Our Patient Advice and Liaison Service (PALS) is also on hand to help you with any questions or comments. You can call them on freephone 0800 953 0667 or email

Call us on 0191 482 0000

In emergencies dial 999 / Non-emergencies dial 111

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